Refund & Cancellation Policy
Last updated: January 1, 2024
1. General
This policy outlines the approach of Novus Byzantium LLC to refunds and cancellations in connection with our business operations. Novus Byzantium is a cross-border commerce operations company that supports consumer brands with international sales workflows.
2. Commercial Agreements
Specific refund and cancellation terms are governed by the applicable commercial agreement between the parties. Where a written service agreement is in place, its provisions take precedence over this general policy.
3. Website Inquiries
Submitting an inquiry through our website does not create a service obligation or financial commitment. No fees are charged for inquiries.
4. Service-Specific Terms
Specific refund and cancellation terms will be communicated as part of the relevant service arrangement. Clients will be informed of applicable provisions before entering into any financial commitment.
5. Dispute Resolution
For questions about refunds, cancellations, or billing-related concerns, please contact us directly. We are committed to addressing concerns promptly and professionally.
6. Contact Information
Novus Byzantium LLC
Email: contact@novusbyzantium.com
Support: support@novusbyzantium.com
United States